Terms and Conditions

1. Introduction
This website is operated by LUMOIRA Trading Co., Limited (“LUMOIRA,” “we,” “us,” or “our”). By accessing or using this site (the “Site”) or making purchases, you agree to comply with and be bound by these Terms and Conditions, along with applicable laws of Hong Kong. LUMOIRA reserves the right to modify these terms at any time. Changes will take effect immediately upon posting. Continued use of the Site constitutes acceptance of revisions. Review this page regularly for updates. If you disagree with these terms, discontinue use immediately.

2. Intellectual Property
Trademarks:
The trademarks, logos, and service marks displayed (e.g., “LUMOIRA,” “Eternal Brilliance,” and associated designs) are owned by LUMOIRA, its suppliers, or partners. Unauthorized use without prior written consent is prohibited.

Copyright:
All content on the Site, including text, graphics, images, software, designs, and compilations, is protected by copyright and intellectual property laws. Unauthorized reproduction, distribution, or modification of materials is strictly prohibited.

License:
You may print or electronically copy portions of the Site solely for placing orders or purchasing LUMOIRA products. Any other use requires express written permission.

3. Use of the Site
You agree to:

• Use the Site lawfully and in good faith.

• Avoid actions that disrupt Site functionality or compromise security.

• Refrain from reverse engineering, data mining, or unauthorized commercial exploitation.

• Not submit false, misleading, or harmful content.

4. Product Information & Availability

• Accuracy: Product images, descriptions, and prices are subject to change. Colors/sizes may vary slightly due to monitor settings. Gemstone weights (e.g., diamonds, pearls) may differ by up to 0.05 carats; measurements may vary by 0.25mm.

• Stock Availability: Items may sell out before updates are reflected. If your order cannot be fulfilled, we will contact you to discuss alternatives (e.g., replacement, refund).

• Discontinuation: LUMOIRA reserves the right to discontinue products without notice.

5. Pricing & Payment

• Currency: Accepted currencies include GBP, USD, AUD, CAD, and EUR.

• Errors: In the event of pricing errors, we reserve the right to cancel orders or request payment of the difference. Retail prices displayed reflect manufacturer suggestions or comparable market values.

• Payment Methods: Credit/debit cards, PayPal, and other secure payment gateways.

6. Orders & Delivery

• Revisions/Cancellations: Contact customer service immediately after placing an order. Changes are not guaranteed once processing begins.

• Estimated Delivery: Delays may occur due to high demand or logistics. We will notify you of significant delays and offer solutions.

• Shipping Responsibility: Provide accurate addresses. LUMOIRA is not liable for lost packages due to incorrect customer-provided details.

7. Promotions & Free Gifts

• Coupons: Codes are subject to expiration and restrictions (e.g., cannot be combined with other offers or applied to sale items).

• Free Gifts: Limited to stock availability. LUMOIRA may substitute gifts of comparable value.

8. Returns & Warranty

• 30-Day Returns: Items must be unused, in original packaging, and accompanied by proof of purchase. Exclusions apply to customized or engraved products.

• Product Care: Damage caused by misuse (e.g., exposure to chemicals, hot springs, or impact) voids warranty coverage.

9. User Submissions
By submitting content (reviews, comments, creative ideas), you grant LUMOIRA irrevocable, global rights to use, modify, and distribute such content without compensation. You confirm submissions are original, non-infringing, and lawful.

10. Third-Party Links
The Site may include links to third-party websites. LUMOIRA does not endorse or control external content. Use third-party links at your own risk.

11. Fraud & Account Termination
We reserve the right to:

• Cancel suspicious orders.

• Terminate accounts or block Site access for violations.

• Pursue legal action against fraudulent activities.

12. Disclaimers

• Product Use: Jewelry may tarnish or degrade if exposed to harsh conditions (e.g., moisture, chemicals). Follow care guidelines provided.

• Limitation of Liability: LUMOIRA is not liable for indirect, incidental, or consequential damages arising from Site use or product purchases.

13. Privacy
Your privacy is paramount. Review our Privacy Policy for details on data collection and use. In case of conflict, these Terms govern.

14. Governing Law
Disputes related to the Site or purchases are governed by Hong Kong law.

15. Contact Us
For questions, order support, or feedback:

• Email: [support@lumoira.com]

© LUMOIRA Trading Co., Limited. All rights reserved.